| 2-1-1 LA County | Call Center Operational Efficiency | Interaction Analytics | Non Profit | Read More |
| AAA Oregon/Idaho | Call Center Operational Efficiency | Workforce Management | Travel & Tourism | Read More |
| AAPT Limited | Call Center Operational Efficiency | Workforce Management | Telecommunications | Read More |
| ABA Seguros | Compliance Recording | Quality Management | Insurance | Read More |
| ACCENT Marketing Services LLC | Call Center Operational Efficiency | Workforce Management | Outsourcing | Read More |
| Aditya Birla Minacs | Call Center Operational Efficiency | Workforce Management | Outsourcing | Read More |
| AIG SunAmerica | Call Center Operational Efficiency | Quality Management | Financial Services | Read More |
| Allconnect | Call Center Operational Efficiency | Workforce Management | Communication Service Providers | Read More |
| American Airlines | Call Center Operational Efficiency | Quality Management | Travel & Tourism | Read More |
| American Electric Power | Call Center Operational Efficiency | Workforce Management | Utilities | Read More |
| Arizona Federal Credit Union | Call Center Operational Efficiency | Workforce Management | Financial Services | Read More |
| AT&T Mobility | Call Center Operational Efficiency | Workforce Management | Telecommunications | Read More |
| Barclaycard Business | Call Center Operational Efficiency | Workforce Management | Financial Services | Read More |
| Barclays Bank | Call Center Operational Efficiency | Workforce Management | Financial Services | Read More |
| Bell Canada | Call Center Operational Efficiency | Workforce Management | Telecommunications | Read More |
| Career Education | Call Center Operational Efficiency | Workforce Management | Education | Read More |
| Carlson Hospitality Worldwide | Call Center Operational Efficiency | Workforce Management | Travel & Tourism | Read More |
| China Trust Commercial Bank | Customer Experience | Interaction recording | Financial Services | Read More |
| Cigna (2) | Call Center Operational Efficiency | Workforce Management | Insurance | Read More |
| Cigna Healthcare | Customer Experience | Workforce Management | Healthcare | Read More |
| CIT | Call Center Operational Efficiency | Interaction recording | Financial Services | View Movie |
| Computershare | Call Center Operational Efficiency | Interaction recording | Financial Services | Read More |
| Contax | Call Center Operational Efficiency | Workforce Management | Outsourcing | Read More |
| Convergys | Call Center Operational Efficiency | Interaction Analytics | Outsourcing | View Movie |
| DHL | Call Center Operational Efficiency | Interaction recording | Transportation | View Movie |
| Direct TV | Customer Experience | Workforce Management | Communication Service Providers | View Movie |
| Electric Insurance | Customer Experience | Interaction Analytics | Insurance | Read More |
| Fiserv | Call Center Operational Efficiency | Workforce Management | Financial Services | Read More |
| GoDaddy.com | Sales and Marketing Effectiveness | Interaction Analytics | Communication Service Providers | Read More |
| Greyhound | Call Center Operational Efficiency | Workforce Management | Travel & Tourism | Read More |
| Habitat for Humanity | Call Center Operational Efficiency | Quality Management | Non Profit | Read More |
| Harte-Hanks | Call Center Operational Efficiency | Quality Management | Outsourcing | Read More |
| Harvard Pilgrim Health Care | Call Center Operational Efficiency | Workforce Management | Insurance | Read More |
| Healthcare Case Study | Sales and Marketing Effectiveness | Interaction Analytics | Insurance | Read More |
| ICBC | Customer Experience | Quality Management | Insurance | Read More |
| ICSC Support | Customer Experience | Interaction recording | Outsourcing | Read More |
| L.L.Bean | Call Center Operational Efficiency | Workforce Management | Retail | Read More |
| Manulife Financial | Call Center Operational Efficiency | Performance Management | Financial Services | Read More |
| Marsh Global Consumer | Call Center Operational Efficiency | Workforce Management | Financial Services | Read More |
| Mobistar | Call Center Operational Efficiency | Quality Management | Communication Service Providers | Read More |
| OptumHealth | Call Center Operational Efficiency | Workforce Management | Healthcare | Read More |
| Orange UK | Customer Experience | Interaction recording | Communication Service Providers | View Movie |
| Overstock.com | Call Center Operational Efficiency | Workforce Management | Retail Banking | Read More |
| Philips Respironics | Customer Experience | Quality Management | Healthcare | Read More |
| Portland General Electric | Call Center Operational Efficiency | Interaction Analytics | Utilities | Read More |
| RCI | Call Center Operational Efficiency | Workforce Management | Travel & Tourism | Read More |
| Safeco | Customer Experience | Quality Management | Insurance | View Movie |
| Salt River Project | Customer Experience | Interaction Analytics | Utilities | Read More |
| Santander | Compliance Recording | Interaction recording | Financial Services | View Movie |
| SHPS | Call Center Operational Efficiency | Quality Management | Healthcare | View Movie |
| Skipton Building Society | Call Center Operational Efficiency | Quality Management | Financial Services | Read More |
| The Results Companies | Call Center Operational Efficiency | Workforce Management | Outsourcing | Read More |
| Total Outsourced Systems | Call Center Operational Efficiency | Workforce Management | Outsourcing | Read More |
| Tupperware | Call Center Operational Efficiency | Workforce Management | Retail | Read More |
| Vodafone | Call Center Operational Efficiency | Workforce Management | Telecommunications | Read More |
| WPS | Customer Experience | Quality Management | Healthcare | Read More |
| WPS Health Insurance | Customer Experience | Interaction Analytics | Retail Banking | Read More |
| Wyndham Hotel Group | Call Center Operational Efficiency | Workforce Management | Travel & Tourism | Read More |